In last week’s Glen Glines’ Comment:
“The secret to CRE success is picking the right people to be the face of CRE. Perhaps the next step is to, once in a while, say no to the wrong client.”
Fortunately in the vast majority of cases prospective guests self-select.  Unfortunately we are not that good at spotting non-compatible [...]

To conclude with this topic I am going return to a few of the comments and responses and explain how we see these issues. There was general agreement on Case # 1 so I will mostly comment on Case # 2.
Chris Parrot wrote:
“Refunding the cost of this meal/excursion would be fine if it had gone [...]