Last May and June I did a series of posts about a project to develop a method for guests at Tortuga Lodge to help local kids learn English.
My biggest concerns were that either the local kids, or the guests would not enjoy the process.  Those concerns turned out to be unfounded.  Nearly 2 months into [...]

The Saga of Steven Slater. Bend over Backwards for Guests, but….
Like most of the rest of the country I have been following the saga of Steven Slater, the Jet Blue flight attendant, who after reportedly being verbally abused by a passenger  and hit in the head with a carry on that the passenger was removing [...]

Dear  Guest Name ,
My name is Nadya Shaw and I am delighted to see that you plan on coming to Costa Rica for your vacation. As your personal Travel Planner it is my goal to craft an experience for you that measures up to what we have been doing for the past thirty years – providing “Legendary [...]

Name: Deleted
Email: Deleted 

Day time phone: 

No. Adults: 2
No.
Children: 0
Children’s details: 

Arrival date: Jan-12-2011