In last weeks post I published  a complaint and asked for comments.  The 12 comments that you posted show that you have strong and clear opinions on this subject.
The case that I have chosen for your feedback this week is more complex.  Here is the entire email we received.

Obviously there is a good deal of interest in this topic.  I am going to wait to comment until I have posted one more actual complaint this Tuesday. On July 20 I’ll share who we handled this complaint.
In the meantime I am posting Chris Parrot’s comment because it gives a typically well thought out perspective [...]

Reading the many flattering comments in this blog you might think that we never screw up and never get complaints.
Of course we do screw up and we do get complaints—some of which in our opinion are justified and some of which are not.
The judgment calls that we make in handling these complaints are a very [...]