From: Michael Kaye

Sent: Tuesday, July 13, 2010 7:02 PM


Subject: Follow-up Costa Rica Vacation Feedback

Dear (Guest Name),

I noticed that it is two weeks since Natalie wrote you.  If you have replied we have not received it, please resend.

In any case I wanted to be sure that you are satisfied with the resolution of your complaint.  If there is anything that you do not understand or do not agree with, please let me know. I would be happy to continue the dialog.

Michael Kaye,

CEO & Founder

 Go back here:  “Complaints: Response to Case # 2″