Meena commented on last weeks post, “I would be interested in knowing how any agency tries to go the extra mile, to become the chosen one.”
Like all business, travel businesses try “to become the chosen one” by providing more perceived value than the alternatives.
In general the things that buyers value in travel are the [...]

I am writing this on the way home from Mexico City after 4 intense days of conversation about travel at the Virtuoso Symposium, a gathering of “thought leaders” in travel that occurs in a different city each year around this time. 
I am bound by a confidentiality agreement to not reveal what was said at the [...]

Last December it occurred to me that there might be some value in creating a blog that would serve as a vehicle for the world’s best travel planners and arrangers to have an ongoing conversation with sophisticated committed travelers.
To see whether the idea had any traction I wrote it up and mailed it to Costa [...]

Listening to Priscilla, Luis Pablo and Nadya talk about some of their favorite guests reminds me of one of mine.
I first became aware of him when he emailed me after his first visit in March 2004.  He told me that it was his first trip out of the U.S. since he went to Viet Nam [...]